IT Service Management
IT Service Management

Golden Eagle Solutions provides Business Consulting and Advisory services to Small Business and Enterprise (SME’s) and Companies with a focus on IT Service Management.

We are recognized experts in global standards of IT Service Management.
We can help you improve your Business IT Management by discarding legacy tools, processes and ways of working, which are holding back your productivity, and show you how to embrace transformative technology like Artificial Intelligence (AI) which creates new levels of productivity, improved issue resolution, agent effectiveness, user self-service and complete IT control of your IT environment.

The time is ripe for leveraging the benefits of the latest advances in Artificial Intelligence (AI) and machine reasoning to improve your IT Management.

With our experience and expertise, we have continued to provide a range of technology and services to help Businesses achieve exceptional IT Management results in alignment with ITIL standards.

Our compilation of IT Management services ranges from:

  • IT Service Management – Event Management, Incident Management, SLA Management, Change Management, Problem Management,
    Service Request Management and much more….
  • IT Asset Management – IT Asset Lifecycle Management, Asset Licensing, Asset Compliance, Asset password control, IT Asset
    Auto Discovery and much more…
  • IT Operations Management – Server Monitoring, Database Monitoring, Application Monitoring, Network Monitoring and much
    more
  • CINDE (Conversational Interface and Decisioning Engine), -A conversational AI and machine reasoning-based engine is designed to
    transform customer experience by resolving most incoming issues automatically.

For more information, contact us